Eecirrigation

Customer Operations Specialist

Remote Full-time $45k–$87k/yr

We are seeking a highly organized and customer-focused Customer Operations Specialist to join our team. In this role, you will support daily customer operations by managing customer accounts, coordinating service requests, maintaining accurate records, and ensuring efficient communication between customers and internal departments.

Responsibilities

Serve as the primary point of contact for customer inquiries via phone, email, and chat
Manage customer accounts and ensure all information is accurate and up to date
Process customer requests, service orders, and account updates
Coordinate with internal departments to resolve customer issues promptly
Monitor operational workflows to ensure timely completion of customer requests
Maintain accurate records in CRM and operational systems
Prepare reports and track customer service metrics and operational performance
Assist with onboarding new customers and providing product or service information
Identify opportunities to improve customer experience and operational processes
Escalate complex customer issues to the appropriate departments when necessary
Support cross-functional teams with administrative and operational tasks
Ensure compliance with company policies, procedures, and data privacy standards
Participate in team meetings, training sessions, and continuous improvement initiatives

Requirements

High school diploma or equivalent
1–3 years of experience in customer service, customer operations, administrative support, or business operations
Excellent verbal and written communication skills
Strong organizational and multitasking abilities
Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and Google Workspace
Strong attention to detail and problem-solving skills
Ability to work independently and collaboratively in a remote environment
Customer-focused mindset with excellent interpersonal skills

Nice to Haves

Associate's or Bachelor's degree in Business Administration, Operations Management, Communications, or a related field
Experience using CRM platforms such as Salesforce, HubSpot, or Zendesk
Experience supporting remote teams
Familiarity with workflow management or project management tools
Experience with reporting and operational analytics
Knowledge of customer relationship management best practices

Required Skills

Microsoft Excel
Microsoft Word
Outlook
Google Workspace
Customer Service
CRM
Account Administration
Ability to work independently
Accounts receivable
Administrative & Clerical Support

Posted 9 days ago

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