Customer Success Representative

Your first week

1. Day 1: Meet your manager and team, get your laptop and accounts set up, and learn who our customers are.
2. Day 2: Get hands-on with the product and complete a guided walkthrough as if you were a new customer.
3. Day 3: Shadow live customer calls and support conversations with a teammate.
4. Day 4: Answer your first customer questions with a teammate reviewing alongside you.
5. Day 5: Run your first short onboarding call with backup, then a 1:1 with your manager to set your 30-day goals.

• Welcome new customers and walk them through setup on video calls
• Answer questions by email, chat and phone, and solve problems quickly
• Check in with customers so small issues never become big ones
• Share what customers are asking for with our product team
• Write simple how-to guides and help articles when you spot a common question

• Clear, friendly communication in writing and on video calls
• Comfort learning new software
• Reliable internet and a quiet place to work
• Authorization to work in the US

• Experience in retail, hospitality, a call center, teaching or any customer-facing job
• Familiarity with tools like Zendesk, Intercom or HubSpot

• Flexible hours: plan your day around a few hours of weekday team overlap
• 100% remote, anywhere in the US
• Paid training and a clear growth path
• Health, dental and vision insurance
• Paid time off and paid holidays
• Home office and equipment stipend