Angelica Smith

Links

• NewYorkAirBrake.com

Looking for

Experience

15+ years

Time zone

Eastern Time (US & Canada)

Skills

Experience

• Customer Service Representative III New York Air Brake 06/2007 – Present
  • Proficient in SAP, EDI, Web, and Microsoft Suite applications in addition to remote work environment
  • Demonstrated ability to quickly and intuitively learn and understand new software applications
  • Strong customer focus, providing exceptional service and support to cultivate lasting relationships and drive business success
  • Utilized active listening techniques and follow-up questions to identify underlying issues and unexpressed needs, resulting in more comprehensive and effective solutions
  • Possess excellent verbal and written communication skills, effectively conveying complex concepts with patience and respect to all audiences
  • Swiftly resolved both external and internal problems, including IT issues through ServiceNow
  • Consistently achieved assigned sales and KPI goals within specified time frames and pricing parameters
  • Handle multiple tasks and prioritized them accordingly
  • Support field sales and inside sales with the development of price quotations, annual contracts and proposals
  • Create and run reports to analyze data for multiple teams
  • Analyze customer data including purchasing patterns to assist with forecast
  • Paid repair, FMI, and Warranty processing
  • Timely, efficient, and accurate order entry
  • SAP document creation including confirmations, invoices, and varied reports
  • SAP testing for new functionalities and upgrades
  • Cross-functional team support across all departments including finance, engineering, program management, field service, logistics and purchasing
  • Strive for continuous improvement

Education

• Columbia College Bachelor's · Business, Marketing and Management Class of 2016
• Jefferson Community College Associate · Criminal Justice Class of 1997
• Watertown High School High School Class of 1994