Mathias Mullins

Links

• linkedin.com/in/mormullins

About

Looking for

Role

Vice President

Experience

14 years

Time zone

Mountain Time (US & Canada)

Skills

Experience

• Vice President

  MasterControl

  10/2024 – 09/2026

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  Served as MasterControl's first operations VP, owning all system operations for a high-growth life sciences quality management and manufacturing SaaS company; built 24x7 global operations and follow-the-sun coverage with teams across the U.S., Europe (Poland, Turkey, Ukraine), and Asia (India), spanning platform engineering, reliability engineering, DevOps, and governance for regulated customers, partnering with executive leadership to align execution with business growth, customer trust, and compliance requirements.

  §  Defined SLOs and error budgets across 3,500 production services and built an observability strategy spanning monitoring, alerting, logs, metrics, and tracing, cutting MTTR by over 20% and elevating SLAs to 99.99%.

  §  Owned CI/CD strategy and deployment automation across 1,500+ environments using Kubernetes on AWS EKS, Istio, and ArgoCD, cutting release cycle time by over 30% through self-service pipelines that reduced manual deployment intervention.

  §  Served as Interim CISO, leading ISO 27001, FedRAMP, NIST, FIPS, and HIPAA compliance and international regulatory audits, and led technical due diligence and integration for a company acquisition.

  §  Ran cloud operations for a life sciences QMS / MES platforms serving 1200+ regulated customers, where an outage could halt production on a regulated manufacturing floor or delay a drug release, deliver the wrong drugs to the wrong patients, and built the reliability and compliance discipline to keep it audit ready.

  §  Held full P&L ownership of a $50M+ budget covering all of Engineering and negotiated a Wiz contract renewal that absorbed 50% usage growth while cutting costs 20%.

  §  Owned data platform operations built for Snowflake, DBT, and Databricks, managing data pipelines and transit into customer environments with visualization delivered through Sisense, while building an internal developer platform on Backstage, test automation frameworks, and developer-experience (DevEx) metrics reported to leadership.

  §  Served as executive customer-facing leader for MasterControl's largest accounts on operations, audit compliance, and security.

• Managing Director

  TTEC

  03/2023 – 10/2024

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  Brought in to turn around a reorganized global Physical Infrastructure Operations group for a 52,000-employee business process outsourcing organization, owning all day-to-day operations and 24x7 follow-the-sun coverage across 55 multi-national call centers, data centers, and corporate systems on every continent outside Antarctica, including major delivery hubs in India and the Philippines, for 1,000+ clients.

  §  Served as executive incident commander during major customer-impacting events, elevating availability, service quality, and operational discipline across ten service lines toward a 99.995% availability target.

  §  Established stronger cloud-first architecture, operations, and SRE functions while refreshing Government and Commercial environments burdened by significant technical debt and partnering with vendors to reduce costs.

  §  Owned combined End-User Computing and data center computing, working directly with desktop support on endpoint hardware, Windows security, and Microsoft 365 / Exchange Online / OneDrive.

  §  Built client solutions using Azure, AWS, and GCP native services while migrating data center applications to SaaS, PaaS, and IaaS platforms, including SecaaS and NaaS solutions.

  §  Served on TTEC's ERP steering committee and as a core member of an Oracle EBS-to-Fusion migration steering committee, while running delivery teams on SAFe and Scrum to bring structured delivery discipline to the turnaround.

  §  Supported TTEC's shift to AI-driven operations, including AI call agents and chatbots, across the company's customer experience platform.

• Vice President

  Publicis Groupe - Saatchi & Saatchi Wellness / Publicis NA Health

  01/2021 – 10/2022

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  Selected to turn around a struggling engineering group providing healthcare marketing digital platforms and consulting services for prescription and OTC pharma clients.

  §  Led client architecture, digital strategy, and execution across web, marketing platform, and cloud systems, and delivered client-facing go-to-market technical strategies using the latest technology and media platforms.

  §  Led Salesforce CRM implementation and administration, supporting client marketing and sales operations.

• IT Director

  Publicis Groupe - Marcel

  04/2019 – 01/2021

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  Hand-picked to help build and manage Publicis Marcel, an AI-native platform built on machine learning and graph database architecture connecting 80,000 employees across 72 countries, recognized by Fortune as one of the industry's first true agentic AI applications, and served as Acting CTO during a period when technical leadership was vacant.

  §  Spearheaded a global rollout across Azure, GCP, and Amazon regions in record time despite the Covid pandemic, serving as Cloud Operations Lead, Data Steward, and Security/Privacy Officer (GDPR/CCPA) for a platform supporting 1,400 operating entities.

  §  Developed end-to-end code and content delivery, deploying global content and media with 99.9995% uptime across all three major cloud providers and three global regions.

  §  Built and led an industry-leading, globally dispersed team spanning DevOps, SecOps, SRE, and privacy professionals; mentored architects, developers, and operations teams across multiple continents.

• IT Director

  Publicis Groupe - Publicis Re:Sources

  05/2015 – 03/2019

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  Recruited by this former Citrix client to lead architecture, then promoted in 2016 to lead Publicis Groupe's entire global architecture group: consolidated 54 data centers into 6, migrated and transformed applications and infrastructure to the cloud for a global network of 1,400 companies, and led a global VoIP platform rollout with 24/7/365 support.

  §  Led a remote, global team of 40 cloud, security, systems, and other architects, and set and implemented the global, hybrid go-to-market cloud and data center strategy, including consolidating an at-risk $12M Azure spend scattered across business units into a single managed program, cutting it 40%.

  §  Personally led cloud and infrastructure consulting for Oppenheimer, a financial services and asset management firm, architecting and building a global technology rollout for the client.

  §  Led technical due diligence and post-close integration across 10+ acquisitions, including staff and technology integration, procedural and compliance alignment, and security function updates.

  §  Designed and built secure global reference architecture and deployment and security architectures with strong governance for identity management, RBAC, penetration testing, and security scanning.

• Solutions Architect

  CITRIX SYSTEMS

  08/2012 – 05/2015

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  Hired to build and manage a professional services practice implementing private cloud systems around the globe for this multinational software company, partnering with Fortune 500 customers, including JPMorgan Chase and Citibank, on business requirements and cloud architecture strategy, plus DR/BCP consulting for Fortune 100 customers.

• Solutions Architect

  FedEx Services

  11/2006 – 08/2012

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  Owned white-space design (power, cooling, and rack layout) and system engineering across all six FedEx enterprise data centers, including the 166,000-square-foot Colorado Springs facility.

  §  Built the architecture, cost model, and ROI case for a $27M capital program covering a PeopleSoft-to-Oracle EBS migration and FedEx's revenue-scanning system, later implemented company-wide, and presented and defended it directly to the CFO and CEO for capital approval.

Education

• American InterContinental University - London

  Master's · Information Technology

  Class of 2006

Certifications

• ITIL v3 Foundation

  PeopleCert

Languages

• English Fluent
• Spanish Conversational